Help Center

Find answers to the most frequently asked questions about Traxwire. Can't find what you're looking for? Write to us at ayuda@traxwire.com

How do I open a Traxwire account?

Click "Sign up," complete your contact details, and our team will get in touch with you to finish the identity verification and contract signing process.

How long does a transfer take?

Most transfers arrive within 24 hours. Some currencies and destinations can be processed instantly.

What are Traxwire's fees?

Traxwire offers low, transparent fees with no hidden costs. The exact amount your recipient will receive is shown before you confirm your transfer.

Is Traxwire regulated?

Yes. Traxwire, S.A. de C.V. holds Registration number 22,493 with the Registry of Exchange Centers and Money Transmitters of the National Banking and Securities Commission (CNBV).

How do you protect my information and my money?

We use bank-level encryption and security protocols to protect both your data and your funds in every transfer.

Who do I contact if I have a problem?

You can write to us at ayuda@traxwire.com or call us at +52 56 1898 7160 during business hours (Monday to Friday 9:00 AM - 6:00 PM, Saturday 10:00 AM - 2:00 PM).